27 August 2015
A robust payments infrastructure is of crucial importance in any modern economy. People expect to be able to pay who they want, when they want, and business needs to be able to make payments on time. The success of the Faster Payment Service has raised expectations to a level that people expect 24x7x365 service availability. Equally, for 90% of consumers, the ATM is an indispensable banking channel, often their preferred or only method of withdrawing cash. Understandably, people expect access to their cash when they want it, so any outage has serious implications for a card issuer’s brand.