22 December 2016
A year defined by recognition from others
As we approach year end, I have been reflecting on the fact that VocaLink has accumulated a number of fantastic award wins and extends a long run of success achieved throughout 2016. These accomplishments illustrate our unrivalled payment industry expertise and reinforce our solid reputation as sector leaders.
At a time when the UK’s fintech industry is experiencing unparalleled momentum, these achievements mean so much more. The quality of work being undertaken in the area of payments is world class and we are excited to be involved and in some cases, leading the way at such a revolutionary moment in time.
Our awards and ratings in 2016 span across all business functions, demonstrating the high quality of work given by every department, every day.
As VocaLink is primarily a payment systems provider, it is our role to make sure that the payments infrastructure is powering economies. The fact that our systems have been voted the very best, on multiple occasions, is a testament of our capabilities. On the 1 December VocaLink won the Banking Technology Award for Best Retail Payments System/Service in their Reader’s Choice category and the business was also Shortlisted for Best Gateway at the Emerging Payment Awards 2016.
As well as receiving national recognition, VocaLink’s work has also been highly praised on an international level. Just this week we picked up the Lafferty Global Awards for Excellence in Payments. The award is open to entries from all areas of payments including retail banking, cards and payments and merchant services. Businesses can enter from all over the world and have to demonstrate how their product or service benefits its users, evidence of customer satisfaction, innovation in meeting customer needs and commercial success. We were one of only two UK winners, showing the extent of our impact and recognition on a global scale.
Another international accolade was awarded to the business by NACHA, the US Electronic Payments Association, at their Payments System Excellence Awards. VocaLink won the 2016 George Mitchell Payments System Award which honours an organisation that has displayed outstanding leadership in the development and implementation of electronic payments.
Delivering innovation from a solid platform is one of VocaLink’s key goals and our innovation and creativity has been accredited by two separate award bodies. In October, the company won Clearing/Settlement Initiative of the Year at the Payments Awards 2016 for the work it is undertaking with The Clearing House To bring real-time payments to the US market. We were also shortlisted for V3 Technology Awards 2016 for Technology innovator of the year where we were up against other top tier companies from across the business technology spectrum.
As a part of the national critical infrastructure, security is key. This year, we won the Best Awareness Campaign at The Cyber Security Awards, which recognised our efforts in the area – a growing concern for both businesses and consumers. VocaLink is striving to be at the forefront of tackling the issue to ensure our clients are safe and our systems as secure as possible.
As well as the recognition that our teams have received this year, individual achievements have also been commended by the industry. CTS account manager, Angela Moffitt won the award for Best Woman in Financial Sales, as selected by the European Women in Sales Awards. We are immensely proud of her.
VocaLink strives to continually empower people. This has been widely recognised by the shortlists we are already a part of in the coming year, such as the UK Customer Satisfaction Awards 2017 for our demonstration to customer commitment and the Cards and Payments Awards 2017 for Best Achievement in Customer Service.
We recently completed our Annual Customer Satisfaction Survey for 2016, in which our customers rated us at 89%, scoring us above 8, 9 or 10 out of 10. Furthermore we retained our Global 4 Star rating for the SDI (Service Desk Institute) standard for our internal and external customer service desk for Bacs, PAYM, CASS, FPS and LINK, which is now the fifth year in a row.
We have been awarded Gold accreditation against the Investors in People Standard, joining the top seven per cent of accredited organisations across the UK, and demonstrating our commitment to high performance through good people management. Investors in People is the international standard for people management, defining what it takes to lead, support, and develop people effectively to achieve sustainable results.
We are also pleased to announce that VocaLink has retained its 1 Star Best Companies rating. When calculating a company’s star rating, factors such as leadership, personal growth, teamwork, wellbeing, pay and benefits and CSR are all taken into account. Our 1 Star Best Companies Rating shows that an enjoyable and rewarding working environment helps produce results.
2017 is sure to be another year of excitement and disruption in the payments sphere, with constant streams of innovation from new and existing players, working towards evolving the fintech landscape. We will continue to realise our ambition of being at the forefront of this evolution, while maintaining our excellent customer service. It is of the utmost importance that in 2017 we continue to be recognised by the industry and our customers for the work we do and we hope to surpass 2016’s successes.